Get in Touch
Have questions? Need help? Want to share feedback? We’d love to hear from you.
Looking for Quick Answers?
Check these resources first – you might find your answer instantly:
Knowledge Base
Comprehensive documentation and guides
🚀Installation Guide
Step-by-step setup instructions
🔧Troubleshooting
Common issues and solutions
📊Event Reference
Complete event documentation
Send Us a Message
Fill out the form below and we’ll get back to you as soon as possible.
Contact Information
Support Hours
We monitor support requests during these hours (US Central Time):
| Monday – Friday | 9:00 AM – 6:00 PM CST |
| Saturday – Sunday | Emergency support only |
| Holidays | Limited support |
Note: We respond to messages outside these hours, but response times may be longer. Premium users always receive priority support.
To Help Us Help You Faster
When contacting support, please include the following information:
- WordPress version – Found in Dashboard → Updates
- Plugin version – Found in Plugins page
- Browser and version – Chrome, Firefox, Safari, etc.
- Description of the issue – What’s happening vs. what should happen
- Steps to reproduce – How can we recreate the issue?
- Screenshots or console errors – Visual aids help tremendously
- Your site URL – If you’re comfortable sharing it
- Premium status – Are you using the free or premium version?
The more details you provide, the faster we can identify and fix the issue!
Types of Support We Provide
✅ We Can Help With:
- Plugin installation and configuration
- Troubleshooting tracking issues
- GTM container setup and integration
- Event debugging and verification
- Consent management configuration
- Best practices and recommendations
- Feature explanations and guidance
- Custom event implementation assistance
❌ Outside Our Scope:
- Custom plugin development (consider our consulting services)
- General WordPress or hosting issues
- Third-party plugin conflicts (we can help identify, not fix)
- Google Analytics account setup (we can guide)
- Server configuration or performance optimization
For custom development needs, contact us about professional services.
🚨 Emergency Support (Premium Only)
If you’re experiencing a critical issue that’s affecting your live site:
- Mark your message as “URGENT” in the subject line
- Clearly describe the business impact
- Include your premium license key
- Provide direct access if possible (staging site preferred)
Emergency response time: Within 4 hours during business hours, 12 hours outside business hours.
🔒 Privacy & Data Protection
We take your privacy seriously:
- Your contact information is only used to respond to your inquiry
- We never share your information with third parties
- If you share site credentials, they’re stored securely and deleted after use
- All communications are confidential
Read our Privacy Policy for more details.