Support

We’re Here to Help

Get the support you need to make the most of Advanced DataLayer Tracker

📚

Knowledge Base

Comprehensive documentation, guides, and tutorials for all features
🚀

Quick Start Guide

Get up and running in 5 minutes with our step-by-step installation guide
📊

Event Reference

Complete reference for all 40+ tracking events and their parameters
🔧

GTM Setup Guide

Step-by-step GTM container configuration and best practices

Premium Support Response Time: We respond to all premium support requests within 24 hours (usually much faster). Free users receive support via documentation and community resources.

Support Options

🔍 Self-Service

Most questions are answered in our comprehensive documentation.

  • Complete Knowledge Base
  • Video tutorials
  • Code examples
  • Troubleshooting guides
Browse Documentation

💬 Community Support

Connect with other users and get help from the community.

  • WordPress.org support forum
  • Community Q&A
  • User-contributed solutions
  • Feature discussions
Visit Forum

⭐ Premium Support

Get priority support directly from the development team.

  • 24-hour response time
  • Direct developer access
  • Implementation assistance
  • Custom configuration help
Contact Premium Support

Common Issues & Quick Fixes

Events Not Firing

Quick Check:

  1. Is the plugin activated?
  2. Are features enabled in Settings?
  3. Is consent granted (if using CMP)?
  4. Check browser console for errors
  5. Is GTM container published?

Debug: Open browser console and run:

console.log(window.ADTData);

View detailed troubleshooting →

GTM Preview Not Showing Events

Common Solutions:

  1. Clear browser cache and try incognito mode
  2. Verify GTM container ID matches
  3. Check if events are blocked by consent
  4. Enable debug mode in ADT settings
  5. Ensure latest GTM container is published

View GTM setup guide →

Consent Management Issues

If events are blocked:

  1. Check if CMP is detected: console.log(window.ADTData.detected_cmp)
  2. Verify consent status: console.log(window.hasConsent('analytics'))
  3. Check CMP detection timeout in settings
  4. Enable fallback tracking for testing

View consent guide →

Session Summaries Not Firing

Verify these requirements:

  1. Session Manager enabled (Premium feature)
  2. Exit hooks properly registered
  3. Metrics are being tracked
  4. Cross-page persistence working

View session guide →

WooCommerce Events Not Tracking

Checklist:

  1. WooCommerce integration enabled in settings
  2. WooCommerce plugin is active
  3. Test on actual product pages (not admin)
  4. Clear cache and test in incognito mode

View ecommerce guide →

Documentation Resources

Installation Guide

Step-by-step installation and initial setup

Read Guide →

Quick Start

Get tracking in 5 minutes or less

Read Guide →

Event Reference

Complete documentation for all events

Read Guide →

GTM Setup

Configure Google Tag Manager integration

Read Guide →

Engagement Tracking

Track user engagement and behavior

Read Guide →

Session Management

Understand session tracking features

Read Guide →

Consent Management

GDPR/CCPA compliance and CMPs

Read Guide →

Custom Events

Create and track custom events

Read Guide →

Contact Support

Send Us a Message

Fill out the form below and we’ll get back to you as soon as possible. Premium users receive priority support with 24-hour response time.

Bug Report
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GDPR Consent

Before You Contact Support

Please try these steps first – they solve 80% of issues:

  1. Check the documentation: Most questions are answered in our Knowledge Base
  2. Enable debug mode: Go to ADT Settings → Debug → Enable Debug Mode and check browser console
  3. Clear cache: Clear all caching (browser, WordPress, CDN) and test in incognito mode
  4. Check console errors: Open browser DevTools (F12) and look for JavaScript errors
  5. Test with default theme: Temporarily switch to a default WordPress theme to rule out theme conflicts
  6. Disable other plugins: Temporarily disable other plugins to check for conflicts

When contacting support, please include:

  • WordPress version
  • ADT plugin version
  • Browser and version
  • Steps to reproduce the issue
  • Screenshots or console errors (if applicable)
  • Your site URL (if you can share it)

System Status & Diagnostics

🔧 Debug & Diagnostic Tools

Use these tools to troubleshoot issues on your site:

Quick Diagnostic Commands

Open browser console (F12) and run these:

// Check if ADT is loaded console.log(window.ADTData);
// Check dataLayer contents console.log(window.dataLayer);
// Check consent status console.log(window.hasConsent('analytics'));
// View all fired events window.dataLayer.filter(e => e.event);

Premium Feature: Enable the Debug Overlay in ADT Settings for visual, real-time event monitoring without opening the console.